Microsoft 365 New Features

Roadmap for Microsoft 365

Microsoft Teams: Survivable Branch Appliance support for call controls, auto attendants, and call queues

We continue to expand our Survivable Branch Appliance (SBA) capabilities. We are adding support for call transfer, forwarding, and the ability to manage call routing settings for calls to a call queue or auto attendant, in the event of an outage. If incoming calls to a call queue or auto attendant are received during an outage, organizations will have the option to choose to redirect these calls to an alternate call queue or auto attendant or to reach a specific user within the site, ensuring that important calls are not missed.

Expected Release Date:
April CY2024

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