RyanTech takes pride in our exceptional support team. From migrations to the Cloud to daily support, our team makes it easy to get the support you need. With Cloud expertise and real-world experience, we are able to confidently support the solutions we develop. We utilize a ticketing system that customers can email or sign in to submit and review tickets, phone support, and live chat.
Reach out to our team today on our live chat to get the support you need or your questions answered.
- 80% of Customers leave their Service Provider because of the Lack of Service to the Customer or the Customer Experience - not because the MSP is deficient in technical expertise.
- U.S. based. Our entire support team is U.S. based so you can always count on it.
- Easy to contact. We're available on live chat, by phone, and our advanced ticketing system.
- We speak Cloud. We make complicated issues simple. Leave the Cloud jargon to us.
- Average response time. Our response SLA is 2 hours or less. On average, we respond within 25 minutes of submitting a ticket and are available by phone for emergencies.
- Agent qualifications. Each of our agents have 7 Microsoft Certifications & Competencies.
- Resolution time. Basic issues are resolved within a few minutes of the initial response (within 25 minutes). Advanced issues typically take a screen share around the customer's availability (2-3 hours). Extreme issues from a Microsoft related problem involve our team working closely with a Microsoft Engineer team that we have exclusive access to being a partner (typically a day or two).