Microsoft Teams: Change call queue and auto attendant greetings and announcements by authorized users

,To adapt to changing environments, Teams users need to make adjustments to their call queue/auto attendant greetings and announcements. This is required more frequently than what the IT helpdesk can typically handle. Introducing user managed CQ/AA greetings for Teams end users. Now, authorized users, as identified by Teams tenant admins, can change greetings and announcements for their respective call queues and auto attendant without leaving Teams.

May CY2023
Preview date: April CY2023