Microsoft 365 New Features

Roadmap for Microsoft 365

Microsoft Copilot (Microsoft 365): Knowledge templates support for ServiceNow Knowledge Connector

Earlier ServiceNow Knowledge connector did not support ingestion of content for articles created using templates in ServiceNow. But now ServiceNow Knowledge connector supports ingestion of knowledge articles based on out-of-the-box templates like FAQ, How to, What is, etc. & even custom templates used by the customers in their organization.<br>GA date: December CY2025<br>Preview date: November CY2025

Expected Release Date:
December CY2025<br>Preview date: November CY2025



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