Microsoft 365 Roadmap

Dynamics 365 Customer Service
Service tools, skills and plugins are now available for Scout

Feature details and release plans from a build snapshot of Microsoft's official roadmap feed.

All Microsoft 365 updates
Product
Dynamics 365 Customer Service
Release status
Launched
RSS publication

Feature overview

The updated Service application brings Dynamics 365 Customer Service context, actions, and guided workflows into Scout. Customer service teams can work with service information and take supported actions in the flow of work, reducing the need to switch to Dynamics 365.

First-party tools delivered through the Service package on Dynamics 365 MCP respect Dynamics 365 business logic and the user's existing permissions on each call. The package provides a governed foundation for the supported tools and skills in Scout.

Expected release date

September CY2026

Source: Microsoft 365 Roadmap RSS (build snapshot) Feature ID: 573382

RSS snapshot built . Refreshed on rebuild and deployment.

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