Microsoft 365 Roadmap

Dynamics 365 Customer Service
Inactivate quality evaluation records

Feature details and release plans from a build snapshot of Microsoft's official roadmap feed.

All Microsoft 365 updates
Product
Dynamics 365 Customer Service
Release status
In development
RSS publication

Feature overview

Quality managers can now inactivate evaluation records that should no longer contribute to scoring or reporting. Inactive evaluations are preserved for traceability but excluded from overall score calculations and analytics. This helps teams correct reporting outcomes when evaluations were created in error, used the wrong criteria, were duplicates, or should otherwise be removed from active quality results.

Expected release date

September CY2026

Source: Microsoft 365 Roadmap RSS (build snapshot) Feature ID: 571193

RSS snapshot built . Refreshed on rebuild and deployment.

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