Microsoft 365 Roadmap

Dynamics 365 Customer Service
Support Not Applicable answer option for quality evaluation criteria

Feature details and release plans from a build snapshot of Microsoft's official roadmap feed.

All Microsoft 365 updates
Product
Dynamics 365 Customer Service
Release status
In development
RSS publication

Feature overview

Criteria questions now support a Not Applicable answer option. When a question is marked as not applicable, it is excluded from scoring instead of negatively affecting the evaluation score. This helps ensure evaluations remain accurate when a specific criterion does not apply to the case, interaction, or business scenario being reviewed.

Expected release date

September CY2026

Source: Microsoft 365 Roadmap RSS (build snapshot) Feature ID: 571192

RSS snapshot built . Refreshed on rebuild and deployment.

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