Microsoft 365 Roadmap

Microsoft Teams
Intelligent call recaps in Queues app

Feature details and release plans from a build snapshot of Microsoft's official roadmap feed.

All Microsoft 365 updates
Product
Microsoft Teams
Release status
Rolling out
RSS publication

Feature overview

Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access.

Expected release date

September CY2026

Source: Microsoft 365 Roadmap RSS (build snapshot) Feature ID: 569017

RSS snapshot built . Refreshed on rebuild and deployment.

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