Microsoft 365 Roadmap

Microsoft Copilot (Microsoft 365)
Ticket Status updates more frequently in ServiceNow Tickets Copilot Connector

Feature details and release plans from a build snapshot of Microsoft's official roadmap feed.

All Microsoft 365 updates
Product
Microsoft Copilot (Microsoft 365)
Release status
Launched
RSS publication

Feature overview

ServiceNow Tickets Copilot connector did not use to correctly update the ticket status because of not ingesting inactive tickets. But now, the connector updates the change in ticket status more frequently. Additionally, users can now edit the data query filter to include inactive tickets even for existing connections. By default, copilot connectors now ingest both active & inactive tickets to ensure better quality responses in Copilot connectors.

Expected release date

January CY2026
Preview date: December CY2025

Source: Microsoft 365 Roadmap RSS (build snapshot) Feature ID: 505437

RSS snapshot built . Refreshed on rebuild and deployment.

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