Microsoft 365 Roadmap

Microsoft Copilot (Microsoft 365)
Knowledge templates support for ServiceNow Knowledge Connector

Feature details and release plans from a build snapshot of Microsoft's official roadmap feed.

All Microsoft 365 updates
Product
Microsoft Copilot (Microsoft 365)
Release status
Launched
RSS publication

Feature overview

Earlier ServiceNow Knowledge connector did not support ingestion of content for articles created using templates in ServiceNow. But now ServiceNow Knowledge connector supports ingestion of knowledge articles based on out-of-the-box templates like FAQ, How to, What is, etc. & even custom templates used by the customers in their organization.

Expected release date

December CY2025
Preview date: November CY2025

Source: Microsoft 365 Roadmap RSS (build snapshot) Feature ID: 505436

RSS snapshot built . Refreshed on rebuild and deployment.

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