This feature is not in the site's RSS build snapshot. The content, release status and dates below are from our saved archive and may be out of date. Check Microsoft for current availability.
Product
Microsoft Teams
Saved release status
Launched
Original publication
Feature overview
Authorized users will be able to enter into a monitoring session with selected agents for private coaching. They can listen to customer calls, whisper to the agents for private message, even barge into or takeover the call.
Archived release information
April CY2025
Source: Saved Microsoft roadmap archive Feature ID: 473884
RSS snapshot built . Refreshed on rebuild and deployment.